Question
How satisfied are you with sponse and resolution times of Oracle Support?
Response and resolution times are ok
Response time is ok but resolution time not
Response time is not ok but resolution time is ok
Response and resolution times are not ok
No idea or not applicable
Answer and see the results
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Imho
What do you think of response and resolution times of Oracle Support?
The response time is mostly acceptable. The resolution is longer than...
The response time is acceptable but resolution time is not. Recently ...
If the issue type is P1 then the response is quick but for P2 and P3s ...
As a partner to Oracle we have readonly access to MOS (no support for ...

More...